Navatar Group, a cloud service provider, is openly attacking the vestiges of
the on-premise software model. Navatar just announced that it will provide
all implementation and support services for financial firms interested in
salesforce.com, for free.
Navatar's announcement is promises to start a new trend among cloud product
providers - free services. This is bad news for legacy software vendors who
earn millions of dollars from implementation, maintenance and support fees.
Those days of charging all these fees, just to keep things running, may be
over soon.
However, this is great news for customers who are quickly becoming accustomed
to the Consumer Cloud, which is frankly setting the expectation that Cloud
services are immediately available without implementation effort. Can you
imagine downloading an app for your Blackberry or iPhone and being asked to
pay for... (more)